Product Warranty Policy

Since buying HVAC products over the internet has now become common practice, Mini Splits Online LLC understands all HVAC manufacturers’ concerns and embraces their worries with only promoting installations to be performed by HVAC professionals. Mini Splits Online LLC, a direct marketer of Air Conditioning and Heating Products, is committed to providing reliable and innovative HVAC Home Comfort Solutions. We take all precautions possible to ensure the best experience with the equipment that is purchased from our online store.

Our mindset is that HVAC Products should be installed to the manufacturer’s specifications by trained HVAC Professionals. This assures the highest unmatched performance, product reliability and brand integrity. Failure to use the services of a Licensed Professional for your installation will result in void of coverage. Once your equipment has been installed BE SURE to properly register your equipment in order for the full equipment warranty to take effect. If the equipment is not properly registered within 60 days of installation, a basic coverage of 5 Year Parts Warranty will apply. Registrations are always verified at time of Warranty Claim, should one arise. Please use the form below to send your warranty registration request to our Warranty Department.

Order # (We only support warranties on Products Purchased from the AC outlet)

First Name *

Last Name *

Phone Number *

Email Address *

Street Address

Apartment, suite, etc

City

State/Province

ZIP / Postal Code

Country

What type of location is this equipment installed in? *ResidentialCommercial

Installation Date *

Installing Contractor Business Name *

Installing Contractor First Name and Last Name *

Installing Contractor Business Address *

Installing Contractor Phone Number *

Model Number and Serial Number of Unit(s) Being Registered *

Please Note: Warranty Parts are nonrefundable once purchased. The only way to receive reimbursement for your Warranty Claim is by returning the defective part removed from service within 30 days. If an incorrect part is diagnosed by your installer and purchased, it is not returnable under any circumstance. All compressors and coils (evaporator or condensing) replaced under warranty are subject to a $50 processing fee.
Important Note:
For all defective compressor returns, the unit must be welded and sealed. Compressors that are received unsealed will be subject to a $75 additional processing fee.

WARRANTY CLAIMS

We appreciate you choosing Mini Splits Online LLC. We understand that having issues with your equipment can be frustrating and inconvenient. We are here to help you through the claim process and will do our best to get you taken care of in a timely manner.

Warranty Claims can only be submitted once your equipment failure has been properly diagnosed by a Licensed Contractor then completing the form below.
In order to efficiently review and process your Warranty Claim, it is imperative that we receive all the necessary information asked for in the Warranty Claim email response you will receive from our Warranty Department.
Once you have submitted the information requested, a Warranty Service Representative will normally be in touch within 24 hours to discuss your Claim. We do our best to resolve Warranty Claims in a timely manner, as we understand the urgency. Contact and turnaround times may be delayed depending on the
season.
Customers are responsible for all shipping and handling costs.
Please be advised that there is a Manufacturer Convenience Fee (nonrefundable) of $50 on all compressor, evaporator coil, or condenser coil claims.
After a Warranty Claim is properly filed and processed with Mini Splits Online LLC, customers must follow the following option to obtain the replacement part(s):

Warranty Claim Form (Items marked with * are required) – The form below is for installed Product Warranty Claims ONLY
HVAC manufacturers are very strict about the information they require from us in order to process claims efficiently, so it is very important that you submit the following information completely in order to begin the process. Please be aware, the more information (including pictures) you provide, the easier it will be for us to process your claim and get your equipment back up and running.

ADDITIONAL POLICY INFORMATION
Mini Splits Online LLC does not manufacture any of the products sold through our store or website. When you receive your order please check the equipment’s warranty information to understand the Terms and Conditions of replacement parts. IF WARRANTY PAPERS ARE MISSING PLEASE CONTACT US FOR IMMEDIATE ISSUING OF SUCH INFORMATION. EQUIPMENT’S WARRANTY ONLY COVER PARTS NOT SERVICE OR INSTALLATION. LABOR WARRANTY SHOULD BE PROVIDED BY THE A/C CONTRACTOR.

All initial or replacement installations must be performed by State Certified Contractor in order to not void Equipment Warranty. Without a receipt from a Licensed Contractor, reflecting date of installation and diagnosis of problem, we cannot assist in processing any warranty claims. Failure to submit a receipt will result in denial of any warranty claim.
The products we sell are intended by the manufacturer to be installed by professional heating and air conditioning contractors. They are available to you the homeowners as a means of saving a substantial amount of money on the equipment purchase. The manufacturers of the products we sell have no provisions to provide warranty replacement or technical support to the homeowner. They only work through dealers such as local heating and air conditioning contractors. Mini Splits Online LLC supports this provision and will only assist licensed persons in troubleshooting a system or component when needed. IF THE INSTALLATION IS NOT COMPLETED BY A LICENSED CONTRACTOR ALL APPLICABLE WARRANTY SHALL BE VOID. EVEN THE MOST SKILLED “DO-IT-YOURSELFERS” SHOULD NOT ATTEMPT TO INSTALL HVAC PRODUCTS. CONSUMERS SHOULD NEVER INSTALL HEATING AND AIR CONDITIONING PRODUCTS THEMSELVES. Failure to use the services of a Licensed Professional for your installation will result in void of coverage. Once your equipment has been installed BE SURE to properly register your equipment in order for the full warranty to take effect. If the equipment is not properly registered within 60 days of installation, a basic coverage of 5 Year Parts Warranty will apply. Registrations are always verified at time of Warranty Claim, should one arise.
Mini Splits Online LLC does NOT provide Labor or Refrigerant Warranties of any kind for any product sold on our site. Your local contractor should supply you with a Labor Warranty. Your local contractor can replace any parts covered under the equipment’s 6 warranty. If you prefer, we can handle the exchange of warranted parts provided we are given proper diagnosis of the defective part by your licensed contractor (shipping and handling charges will apply). Unless the new part(s) are prepaid, we must have the defective part prior to sending out the replacement to you. You must present proof of the original date of installation of the product in order to establish the effective date of the warranty. Otherwise the effective date shall be deemed to be the date of manufacture plus thirty (30) days. Please note, Warranty Parts are nonrefundable once purchased. The only way to receive reimbursement for your Warranty Claim is by returning the defective part removed from service within 30 days. If an incorrect part is diagnosed by your installer and purchased, it is not returnable under any circumstance.
Equipment Warranties remain in effect only while the unit remains at the site of the original installation. No one is authorized to change the warranty in any respect, or to create for us any other obligation or liability in connection with your product. Warranties are NOT transferable. The following is a list of causes for damage not covered by any warranty A) accident, misuse, negligence, or abuse; B) operating the product in a corrosive environment such as salt air, containing chlorine, fluorine or any other damaging chemicals; C) improper matching or application of the products or components; D) failure to provide proper maintenance and service to the product over the life of the warranty according to manufacturer’s instructions (i.e. a minimum of one a year maintenance); E) installation and operating of the product in a manner contrary to the instructions of the manufacturer; F) lightning, fluctuations of electrical power (a power surge protector is highly recommended) or other acts of God. Furthermore, warranties do not include installation, disconnection or dismantling the product or parts in connection with normal maintenance such as filters or belts and owner required maintenance. Refer to the instructions enclosed with the product for information regarding recommended maintenance.